Frequently Asked Questions

You can book directly through our website using the booking form on any cottage page, or contact us via WhatsApp (+91 8516085813) or email (greenheritageindia@gmail.com). Our team typically confirms bookings within 2–4 hours.

Yes, a 30% advance payment is required to confirm your reservation. The remaining 70% is due at check-in. For peak season (October–February) bookings, full payment may be required.

Standard check-in time is 12:00 PM and check-out is 11:00 AM. Early check-in or late check-out can be arranged on request, subject to availability, and may incur additional charges.

Yes, booking modifications are allowed up to 7 days before the check-in date at no extra charge. Changes within 7 days are subject to availability and may incur a modification fee of ₹500.

Absolutely. We offer special rates for groups of 10+ and corporate retreats. Please contact us directly at greenheritageindia@gmail.com for custom packages, team-building activities, and dedicated coordination.

We have 10 unique cottage types — Mushroom, Floating Mushroom, Safari, Singlex, Twin Duplex, Tree House, Home Stay, Mud Mushroom, Mud Safari, and Row Cottage. Each offers a distinct character, from eco-mud architecture to canopy treehouse experiences.

Select cottages (Safari, Singlex, Duplex, Home Stay) are equipped with air conditioning. Our eco-cottages (Mud Mushroom, Mud Safari) are designed with natural ventilation that keeps interiors cool even in summer. Each cottage page lists specific amenities.

Occupancy varies by type — Singlex Cottages are ideal for 2 guests, while Duplex and Home Stay cottages can accommodate 4–6 guests. Tree House and Row Cottages are suited for 2–4 guests. Please check the individual cottage pages for exact capacity.

We are a wildlife-adjacent resort, so pets are not permitted to protect both our guests and the local ecosystem. We appreciate your understanding.

Our flagship program lets you invest in a cottage at Green Heritage Resort and enjoy both passive rental income and priority stay rights. You own the cottage, we manage it — you earn returns when it's booked by other guests.

We offer three tiers — Silver (₹5–10 Lakhs), Gold (₹10–25 Lakhs), and Platinum (₹25 Lakhs+). Each tier offers escalating benefits including stay nights, ROI percentages, maintenance coverage, and event access. Full details on the Own a Cottage page.

Projected ROI depends on the investment tier and occupancy rates. Our Silver members typically earn 8–12% annually, Gold members 10–15%, and Platinum members 12–18%. These are projections based on historical occupancy — actual returns may vary.

Yes. All ownership arrangements are backed by a legal membership agreement. We recommend consulting your legal advisor before signing. Our team provides full documentation assistance throughout the process.

Visit our 'Own a Cottage' page and fill out the interest form, or contact us directly at +91 8516085813. Our team will schedule a consultation call to walk you through the options and answer any specific questions.

Our in-house restaurant serves a mix of local Madhya Pradesh cuisine and continental dishes. We also offer outdoor dining, campfire dinners, and barbeque setups on request. Dietary preferences can be accommodated with prior notice.

Yes, the resort features a water park area and a natural swimming zone. The water park is open from 9 AM to 6 PM. Please note that during winter months (November–January) the water can be cold — heated pool facilities are being added.

Yes! We assist with booking jeep safaris into Bandhavgarh National Park. Safaris run in two shifts — Morning (5:30–9:30 AM) and Afternoon (2:30–6:30 PM). Booking must be done 1–2 days in advance as park permits are limited.

Cancellations made 14+ days before check-in receive a full refund. Cancellations 7–13 days prior receive a 50% refund. Cancellations within 7 days are non-refundable. All refunds are processed within 7–10 business days.

In the rare case that we need to cancel due to unforeseen circumstances (force majeure, maintenance emergency), you will receive a full 100% refund plus a complimentary upgrade on your next booking. We will notify you at least 48 hours in advance.

We strongly recommend travel insurance, especially for peak-season bookings. It covers trip cancellations, medical emergencies, and travel delays. We do not provide or sell travel insurance directly — please arrange through your preferred provider.