Frequently Asked Questions

You can send a booking request through any cottage page, or contact us via WhatsApp (+91 8516085813) or email (greenheritageindia@gmail.com). Our team then confirms availability, tariff, and package details with you directly.

No. The website form sends an enquiry/request only. A reservation is confirmed only after our team verifies availability, shares package details, and completes the agreed confirmation process with you.

Standard check-in time is 12:00 PM and check-out is 11:00 AM. Early check-in or late check-out can be arranged on request, subject to availability, and may incur additional charges.

Yes, booking modifications can be requested by contacting our team. Any date, guest, or package changes depend on availability, season, and the terms confirmed for your reservation.

Absolutely. We offer special rates for groups of 10+ and corporate retreats. Please contact us directly at greenheritageindia@gmail.com for custom packages, team-building activities, and dedicated coordination.

We have 10 unique cottage types — Mushroom, Floating Mushroom, Safari, Singlex, Twin Duplex, Tree House, Home Stay, Mud Mushroom, Mud Safari, and Row Cottage. Each offers a distinct character, from eco-mud architecture to canopy treehouse experiences.

Select cottages (Safari, Singlex, Duplex, Home Stay) are equipped with air conditioning. Our eco-cottages (Mud Mushroom, Mud Safari) are designed with natural ventilation that keeps interiors cool even in summer. Each cottage page lists specific amenities.

Occupancy varies by cottage type — some cottages are 2+1, 3+1, or 4+1 on request. Please check the individual cottage page for the exact configuration; our team confirms the final guest mix, extra adult policy, and rooming after enquiry.

We are a wildlife-adjacent resort, so pets are not permitted to protect both our guests and the local ecosystem. We appreciate your understanding.

Our membership program lets you explore cottage-linked privileges at Green Heritage Resort, including priority stay benefits and managed resort participation terms. Our team explains the exact rights, tenure, and documentation before registration.

We offer three enquiry tiers — Silver (₹5–10 Lakhs), Gold (₹10–25 Lakhs), and Platinum (₹25 Lakhs+). Each tier has different stay privileges, support levels, and documentation terms. Full details are discussed before registration.

No return or income is guaranteed on the website. Any occupancy-linked participation, if applicable, depends on season, occupancy, operating costs, and final signed terms. Please review the documentation with our team before making a decision.

Membership terms and documentation are shared before registration. We recommend reviewing them carefully and consulting an advisor where appropriate.

Visit our Green Heritage Membership page and fill out the interest form, or contact us directly at 8516085813. Our team will schedule a consultation call to walk you through the options and answer your questions.

Our in-house restaurant serves a mix of local Madhya Pradesh cuisine and continental dishes. We also offer outdoor dining, campfire dinners, and barbeque setups on request. Dietary preferences can be accommodated with prior notice.

Yes, the resort features a water park area and a natural swimming zone. The water park is open from 9 AM to 6 PM. Please note that during winter months (November–January) the water can be cold — heated pool facilities are being added.

Yes! We assist with booking jeep safaris into Bandhavgarh National Park. Safaris run in two shifts — Morning (5:30–9:30 AM) and Afternoon (2:30–6:30 PM). Booking must be done 1–2 days in advance as park permits are limited.

Cancellations made 14+ days before check-in receive a full refund. Cancellations 7–13 days prior receive a 50% refund. Cancellations within 7 days are non-refundable. All refunds are processed within 7–10 business days.

In the rare case that we need to cancel due to unforeseen circumstances (force majeure, maintenance emergency), you will receive a full 100% refund plus a complimentary upgrade on your next booking. We will notify you at least 48 hours in advance.

We strongly recommend travel insurance, especially for peak-season bookings. It covers trip cancellations, medical emergencies, and travel delays. We do not provide or sell travel insurance directly — please arrange through your preferred provider.